Warranty & Returns

Warranty Policy

We provide a twelve (12) month warranty on parts unless otherwise excluded on this warranty page or explicitly on the product page.

All defective merchandise, unless otherwise indicated on this warranty page or explicitly on the product page, may be returned for a replacement. Customer is responsible for properly packing return merchandise to ensure it is not damaged in transit. Return merchandise that is physically damaged in transit will not be eligible for a replacement or a refund.

  • Physical damage is not covered by this warranty.
  • Batteries only have a six (6) month warranty.
  • Discontinued items must be returned based on our Return Policy listed below.
  • A return merchandise authorization number (RMA#) is required for all warranty replacements.  Your order number will serve as your (RMA#).
  • Tools and accessories are not covered by our Hassle Free Warranty. Please contact manufacturers directly for warranty information.

Return Policy

0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days of the original purchase date for a full refund less shipping. Item(s) must be in original condition. A return merchandise authorization number (RMA#) is required for all returns. These terms apply to all refunds.

31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within thirty-one (31) to sixty (60) days of the original purchase date. Refunded amount will reflect current selling price or purchase price, whichever is lower. Item(s) must be in original condition. A return merchandise authorization number (RMA#) is required for all returns. These terms apply to all refunds.

61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within sixty-one (61) to ninety (90) days of the original purchase date. Refunded amount will reflect current selling price or purchase price, whichever is lower, less a 15% processing fee. Item(s) must be in original condition. Refund amount will be given as a coupon to be used at checkout. A return merchandise authorization number (RMA#) is required for all returns. These terms apply to all refunds.

91+ Days:
No returns for a refund will be accepted after ninety (90) days of the original purchase date. Replacements can still be received under our Warranty Policy.

Order Discrepancies

Customers must notify us of any order discrepancy or shipping damage within seven (7) days from the invoice date so that we may investigate and resolve the situation accordingly. A return merchandise authorization number (RMA#) may be required.

Cross Shipping & Shipping Reimbursement

If you receive a defective item and need a replacement cross-shipped, please order a replacement item through our website and make a note in the order comments with the part(s) that need to be returned and we will include a free return shipping label with your order being shipped.

Return Address

Due to the fact that we ship from multiple locations, please kindly ship returns to the address listed on the packing slip included with your order.  If you need a return shipping label, please make a note in the order comments of any new order and we will include a self-stick return shipping label with that order. 

Policy Abuse

Unfortunately, some customers abuse our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to those abusive customers.

Policy Changes

These policies are subject to change at any time and without notice.